Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

Contact us on our Online GP Triage Service: AccuRx
Log in online at 07:50 am to book appointment online.
Telephone the surgery on 0208 472 0669 from 08:00 am – appointments are given out on a first come first served basis.

Routine appointments

To request a routine appointment in the next 7 days:

Telephone the surgery on 0208 472 0669 from 08:00 am – appointments are given out on a first come first served basis.
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
Contact us on our Online GP Triage Service: AccuRx
use your NHS account to book a screening test or vaccination.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you are unable to keep an appointment, you must contact the surgery on 0208 472 0669 to cancel the appointment at least 15minutes before your appointment time. If you fail to attend three appointments and do not cancel the appointments, you will be removed from the surgery list. You will receive a letter from the Health Authority informing that you will be removed from the Practice list, which means you will no longer be registered at the Practice.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Patients are reminded that a night visit should only be requested in an emergency, which cannot wait until the next surgery. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.